TERMS OF SERVICE Roof Softwashing & Limited 3 Year Warranty: Pressure Wash Help cleaning process for roofs does not involve the use of high pressure or wire brushes. Therefore, all visible moss may not be completely removed at the time of service. The percentage of soft brooming estimated is the amount of moss that will be removed prior to applying our cleaning solution, which will then kill 100% of the remaining moss and it’s root systems. Any remaining dead moss will take 2-4 weeks to shrink away from the shingles and weather off naturally with the wind, rain and other elements (“weathering period”). This deliberate process ensures a thorough cleaning without damaging your shingles.

If any dark molds, mildews or moss regrow on the roof within 12 months of the original service, Pressure Wash Help will retreat these areas at no charge. For years 2 through 3, retreatments will be honored at 50% of the original quoted price, before discounts. This warranty covers shingle, concrete tile, clay tile, slate, asbestos and composite roofs that are of the proper pitch, with no water pooling on the roofs surface.

It is the customer’s responsibility to keep the roof free from debris, as well as tree limbs trimmed away at least eight feet from the roof surface. This limited warranty is transferrable to the new owner of the property.

Window Cleaning: Standard window cleaning services include removing everyday dirt/debris from exterior glass surfaces in a normal environment (dirt, dust, bird feces, bugs, grime, etc.). Cleanup of excessive construction dirt/debris (paint, caulking, adhesive, stickers, etc.) must be indicated on the quote in order to be included in the pricing. Standard cleaning cannot remove hard water stains (also known as mineral deposits, etching, etc.), but requires an extra charge. Moisture/fogging between panes is a result of a broken thermal seal, and can only be addressed by replacement of panes.

Gutter Cleaning: Gutter cleaning services includes a removal of loose debris that may inhibit the normal flow of water in the gutter system. Clogged downspouts will be snaked, however, Pressure Wash Help cannot address any clogs occurring below ground level.

If any of your gutters are overflowing within 30 days of your interior gutter cleaning service, we will come back out and unclog them at no charge. Guarantee does not apply to partial gutter cleanings, gutters with overgrown trees or foliage within 15 feet of the gutter line, or clogs that occur due to improper gutter installation (inorganic obstructions, inadequate gutter slope, etc.), underground clogs, or damage to the gutter line impeding normal function.

Pre-Existing Conditions or Damages: Pressure Wash Help utilizes industry approved cleaning procedures, known for their efficacy and safety. From time to time, our cleaning services around the home may reveal existing damages that may have been previously hidden, and our technicians are often inspecting areas of the home that are not frequently inspected. If existing damages are discovered by our crews as we go about our work, we will make every attempt to notify you and make you aware of our findings and include concerns in an Inspection Report. Pressure Wash help will not be held liable for existing damages, which may include, but are not limited to: scratches to window panes, broken thermal seals, water stains, normal aging/wear and tear on surfaces, faulty or failing paint, finishes or stains, etc.

Weather: Weather conditions are an important factor in our work environment. Pressure Wash Help may need to reschedule work due to severe rain, wind, snow/ice or lightning, at the discretion of the company. All efforts will be made to keep appointments that have been made.

Payment: Payment via Check or Credit Card is expected at the job site upon completion of work.. If you will not be home at the time of service, payment arrangements must be made in advance. Non-payment of your account will exclude you from warranty claims. Pressure Wash Help reserves the right to place any unpaid account in collection.